IT Infrastructure Engineer & IT Support Consultant

Secure, reliable, and business-focused IT solutions in UAE.

I help businesses design, secure, and support IT environments through AMC/SLA support, cybersecurity protection, and backup & continuity planning.

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About Me

I am an IT Infrastructure Engineer and IT Support Consultant with hands-on experience managing business IT systems end-to-end.

My focus is on stability, security, and clarity — building IT environments that support daily operations while reducing risk and downtime.

Services

IT Infrastructure Engineering

  • Windows Server & Active Directory
  • Network design & optimization
  • Server & storage planning

Managed IT Support (AMC / SLA)

  • On-site & remote support
  • Preventive maintenance
  • Incident & escalation handling

Cybersecurity & Protection

  • Firewall configuration
  • VPN (site-to-site & remote)
  • Access control policies

Backup & Business Continuity

  • NAS & cloud backup
  • Hybrid backup strategies
  • Restore testing

Projects

Office IT Infrastructure Stabilization

Problem: Unstable network and frequent issues

Solution: Infrastructure review, server & network optimization

Result: Stable systems and reduced incidents

Managed IT Support (AMC Implementation)

Problem: No structured IT support

Solution: Defined AMC scope and preventive maintenance

Result: Faster response times and predictable costs

Secure Backup & Recovery

Problem: Risk of data loss

Solution: NAS + cloud backup with restore testing

Result: Reliable data protection

Skills & Tools

Windows Server · Firewalls · VPN · NAS & Backup · Microsoft 365 · AMC/SLA Operations · Documentation & Proposals

Contact

Looking for reliable IT support or infrastructure expertise?

📧 Email: hasithapethum@gmail.com

📞 WhatsApp: +971-547963593

🔗 LinkedIn: https://www.linkedin.com/in/hasitha-pethum-b04ab59a/